At VitaleSense, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

📦 30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible, the item must be:

In its original condition (unused, unworn)

With all original packaging and accessories included

Accompanied by proof of purchase (e.g., order confirmation or receipt)

🔄 How to Start a Return

To begin the return process, please contact our support team at VitaleSense@gmail.com.
Important: Returns must be pre-approved before sending back. Items sent without prior authorization will not be accepted.

Please note: Return shipping costs are the responsibility of the customer. We do not currently offer prepaid return labels.

🛠️ Damaged or Incorrect Items

If your item arrives damaged, defective, or if you receive the wrong product, please reach out to us immediately. We'll review the issue and work quickly to resolve it.

🚫 Non-Returnable Items

We cannot accept returns for:
– Perishable goods (e.g., food, plants, flowers)
– Custom or personalized items
– Personal care products (e.g., hygiene or beauty items)
– Hazardous materials, flammable liquids, or gases

🔁 Exchanges

Need a different item or size? The fastest solution is to return your original item and place a new order.

💳 Refunds

Once we receive and inspect your returned item, we'll notify you about the status. If approved, your refund will be issued to your original payment method within 10 business days.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at:
📧 VitaleSense@gmail.com